866-233-2186

ABOUT US


Since 1946, four generations of the Berry family have been involved in the daily operations of Wesley Berry Flowers. Today, we continue that commitment to customer service. A small family owned flower shop that began 65 years ago is now one of the largest florists in the nation. Wesley Berry Flowers is a multi-million dollar operation and continues to grows stronger every day. The same family ownership and family values have continued to guide this business for all those years. From the very beginning, the satisfaction of our customers has always been our top concern.

As one of the leading florists in the North America, Wesley Berry Flowers services over one-million customers. We deliver from our own brick and mortar flower shops with our own delivery fleet, and through FedEx and UPS from coast to coast. Deliveries are also made via a computerized sending network of more than 75,000 affiliated sister shops. This network of shops includes the florists of FTD and other business networks. We provide delivery throughout most of the United States, Canada, and to over eighty countries around the world.

Please click on the BBB logo to the left to view their report for Wesley Berry Flowers. With one million customers worldwide, sometimes we need a third party to help make things right. That is why we participate in the BBB.

Since 1963, we have been honored members of FTD. For over five years FTD, has ranked us being in the top 100 florists in America.

The Wholesale Florist & Floral Supply Association recently recognized Wesley Berry Flowers as "Retail Florist of the Year" for our Community Relations outreach.

The National Association for the Advancement of Colored People Oakland Chapter presented Wesley Berry with their "Business Person of the Year Award" at its annual dinner.

Wesley Berry Flowers has several Certified Florists on staff. These individuals have taken an examination conducted by the State Floral Association which determine them as well qualified and proficient florists.

As a business that is concerned about the sustainability of our resources, we have become Green Certified. We are also a member of the Michigan Adopt a Highway Program.

We are grateful to have been recognized by the readers of Hour Magazine as being the Best Florist. We know how important it is for us to win the trust of our customers, everyday.

For several years we have been voted "Best Florist" by the Oakland Press. It is important that we continue to earn the trust of our customers.

Being voted "Best Florist" is an honor that we are very proud of. In fact we have been honored as such over a dozen times. Everyday, we do our very best to keep the trust we've earned from our customers.

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Since 1946, we have provided daily delivery throughout the United States, and since 1963, throughout most of the world.

We make deliveries from our brick and mortar shops with our own uniformed delivery fleet, and through 75,000 professional affiliate florists around the world via a computerized network system.

Our commitment, to you is to provide you with the same convenient and professional service that customers, who come into our brick and mortar stores expect. Whether you are sending flowers down the street or around the globe, we can probably deliver for you.

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Our brick and mortar retail shops are open from 9:00 am to 6:00 pm or 7:00 pm, Monday through Saturday and from 11:00 am to 5:00 pm on Sundays. Our offices are closed weekends and most Holidays.

To help assure on-time delivery during the busy holiday season, please place your order at least one or two days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

All 
Wesley Berry Flowers locations are closed on Christmas Day.

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We specialize in the following custom services:

  • Large inventory of fresh flowers
  • Tropicals
  • Plants
  • European/dish gardens
  • Contemporary and traditional arrangements
  • High-style floral arrangements
  • Silk arrangements
  • Dried floral arrangements
  • Weddings
  • Special Events
  • Funeral designs
  • Extensive gift line
  • Gourmet and fruit baskets
  • Gift baskets
  • Greeting cards
  • Candles

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Customer Service is open from 9:00 am toá 7:00 pm EST, Monday through Saturday and from 11:00 am to 5:00 pm on Sundays. Our offices are closed most Holidays.

Your dedicated support is our customer service manger:

Carl Diemer

carl.deimer@wesleyberryflowers.com

Telephone:

(866) 233-2186

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Email Address:

customerrelations@800wesleys.com

Wesley Berry Flowers

6677 Orchard Lake Rd

West Bloomfield, MI 48322

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Wesley Berry Flowers - Northwest Detroit

15305 Schoolcraft

Detroit, MI 48227

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Wesley Berry Flowers - Downtown Detroit (Penobscot Building)á

150 West Congress

Detroit, MI 48226

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Wesley Berry Florist, Inc.

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Coupons, Store Credits, Specials or Discounts

All coupons and special offers are subject to cancellation and/or change without prior notice. Coupons, codes, store credits, specials and/or discounts cannot be combined with any additional offers. Offers are valid with coupon or promotion code only. Not valid on previous purchases. Void where prohibited.

Rebate Details

Purchases that are identified as qualifying for a rebate are awarded the rebate in full as soon as the product has been delivered. The notification of the rebate will be sent by email along with the delivery confirmation. Rebates cannot be used on the original purchase that earned the rebate. All rebates have an expiration date and must be claimed within said period of time. Rebates are offered in denominations of not more than thirty dollars. Rebates offered amounts greater than thirty dollars will be satisfied with multiple rebates equaling the full amount of the rebate as offered. All rebates issued by this company are redeemable exclusively with this company for future purchases and has value only when used online with one of the approved websites upon which it was issued. These rebates cannot be combined or used with any other offers, they must be used off the original list price of the product.

Refund Policy

If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, orders where delivery was attempted, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.

Distribution

Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H.C. and will be cleared accordingly. 

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Occasionally, substitutions may be necessary to create your arrangement, due to the availability of certain plants/flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers/plants of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand and/or availability, especially during major holidays. In single-flower/plant arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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Same-Day and Next-Day Delivery in U.S., Canada and Internationally

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 4:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($19.99 per delivery in the U.S. and Canada/$24.99 international) apply to all orders. Fed Ex packages may have various charges.

Peak Floral Delivery Periods

IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.

Sundays and Legal Holidays

Delivery service is often NOT available in many areas on Sundays or legal holidays. While every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Requests for A.M. or P.M. Delivery

On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests, whenever possible, for AM delivery, PM delivery, or delivery by a specific time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm. Every attempt will be made to provide for regular and express deliveries as requested. In the event of a delay we will attempt to inform you. Regardless, we will reschedule for the next available opportunity.

International Orders

Wesley Berry Flowers delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access (such as ferry boat service), changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we will seek alternate means of delivery, which may involve the necessity of delaying the delivery and/or substitution in product.
Unfortunately, we are not always aware extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery cannot be made until after several attempts and all options have been exhausted.

Deliveries Sometimes Need to be Rescheduled

IMPORTANT -- In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule delivery for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also, a note of apology for the delay will be included with the item.

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Charge your online or by telephone purchases with Visa, MasterCard, American Express, Discover or Diners Club.

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A complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Elegant roses, fresh flower bouquets, blooming and green plants, and fruit baskets are some of the items that we deliver around the corner and around the globe to help express the thoughts and feelings of over one-million customers. Each gift is professionally designed and delivered to ensure the highest level of quality and service. A personal enclosure card with your message is included at no additional charge.

For your shopping convenience, a wide variety of popular items may be viewed online. Each of these beautiful gifts is individually designed with the freshest flowers available, and most are offered in a variety of sizes and prices to meet differing budgets. Of course, while the items shown are representative of overall style, color scheme, and value, specific flowers and containers may vary in some cases due to design interpretation and availability or to meet our quality standards.

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If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption.  Any problem must be reported upon delivery. Duplicated orders, orders accidentally placed, orders where delivery was attempted and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.

We have over one-million customers worldwide and every one of them is as important to us as family.

If you have a concern please contact us:

Telephone:

(866) 233-2186

Email Address:

customerrelations@800wesleys.com

 

The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau’s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers.

With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern.  

Delivery Date Changes

IMPORTANT:   In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However, unless we are specifically instructed otherwise we will reschedule them for the next available delivery date. In all cases, when this becomes necessary, we will provide a FREE UPGRADE to the the purchase. Also a note of apology for the delay will also be included with the item.

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in ability to deliver. This can be caused by a variety of issues that include, but are not limited to road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery, or changes in the products. In all of these cases, we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.

 

 

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out of receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information that we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails".

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site, to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will not include any personal identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with goods or services.


We cannot ensure that all of your private communications and other personal  identifying information will never be disclosed in ways other than described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We at
Wesley Berry Flowers welcome your questions and comments about this Privacy Statement.

 

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